Our goals flow from the JMP Statistical Discovery LLC - Goals 2022 for Enabling our Users.
- Support onboarding for new users; ensure the “first three minutes” of JMP use is a great experience.
- Empower users to realize, exploit and benefit from JMP’s full potential.
- Ensure users are aware of and excited about new releases and products.
- Provide meaningful and easily accessible training and technical support.
- Help users connect with and learn from JMP staff, other users and thought leaders.
- Support JMP users who advocate for its use in their organizations, including schools, past and present workplaces, professional organizations and industries.
The JMP User Enablement Goals for 2022
- Identity/Experience Cloud – Software Delivery / User Communications
- Updaters, etc. first
- JMP 17 deliver must be ready for September!
- Build an infrastructure for delivering compelling content - in multiple languages
- Create scaffolding for easy, consistent navigation for finding and consuming content to enable users to self-serve
- Ensure content is integrated across channels (i.e. Getting Started, Mastering, Tutorials, JMP Days, etc.)
- Tech Support has consistent look/feel around the world.
- Engagement score is integrated into our measures of success for programs
- e.g., User Success maintains high engagement, JMP Days drive engagement, Community drives membership
- Consistent offerings around the world and company knows about offerings
- Educate the company about user enablement offerings!
- Build team and infrastructure to ensure User Success at scale
- Experiment and perfect with Premier – expand to other accounts
- Drip campaigns to keep user engagement high
