Level: Intermediate
【Presenter】
Kyoko Shimada, Visiting Researcher, Institute for Contemporary Social Studies, Toyo University
Masayuki Kiriu, Professor, Department of Social Psychology, Faculty of Sociology, Toyo University
[Announcement summary]
In recent years, malicious complaints and unreasonable demands from consumers to customer service personnel have become a social problem as customer harassment. Although the actual situation has been clarified little by little, there are still many parts that have not been fully examined, such as the psychological and physical effects and the relationship with the response of the organization. Therefore, in this presentation, using the Kashara fact-finding data (2020) by the labor union UA Zensen, we will explore the results of exploratory related studies such as awareness of annoying acts, changes in the mind and body of the person in charge, and the ideal way of dealing with Kashara of the organization to which they belong. Report.
[Presenter Profile]
Obtained a Master of Public Health and a PhD in Health Science from the University of Tokyo Graduate School of Medicine.
While engaged in education and research activities at the university, he established the Kokoro Balance Research Institute, a general incorporated association that supports the facilitation of interpersonal relationships. In addition to counseling, give lectures at companies. Mental Health Social Worker (PSW).
