Promote JMP’s offerings beyond the software
JMP has long prioritized empowering customers to realize the full value of their JMP investment. Caring for customers and helping them see clearly the value JMP brings to their organization makes the difference necessary to expand the reach of JMP in that organization and ultimately spread the use and impact of statistical discovery and JMP.
You should be prepared to present the value of JMP from product to programs to illustrate for existing customers the all that JMP can do.
When to use
If you hear some of these pains from customers (there are other frustrations you should also listen for!), you can use this best practice to overcome barriers to expansion:
- "We need to up-skill some of our team members and other departments."
- "Not all of our people reviewing data understand the statistical significance of it."
- "How do you do __ in JMP?"
- "Not all of our team members are proficient in JMP"
- "We only use ___ in JMP."
Desired Outcome
What does this best practice accomplish?
- Addresses customer pain points
- Positions JMP to expand into accounts by presenting the value of JMP for the organization from software to support and beyond.
- Helps existing and potential users in an organization realize the power of statistical discovery and the software to make JMP attractive, sticky and exciting to talk about for those already using JMP in the organization.
What should I do?
Understand how JMP brings together a user's domain expertise and statistical knowledge to solve problems. Familiarize yourself with these ways the value of JMP extends beyond the software.
- Statistical Knowledge
- STIPS
- SKP
Product Knowledge
- Getting Started with JMP
- New User Welcome and DOE Intro Kits
- Learning Portal
- Documentation
- Mastering JMP
Help & Support
- Tech Support provides 24/7, global, in-language support backed by a team of statisticians can help you understand how to use JMP or explain the options in a platform to you.
- JMP User Community
Sustainment
- User Groups
- Discovery conferences
- JMP Days
Participation/ Product Feedback
- JMP Wish List
- Early Adopters Program
Who’s Involved
- Everyone!
- Inside Sales, Account Executives, Systems Engineers, Inside Sales, and Customer Care particularly should be prepared with this messaging
Resources
- InsideJMP: Selling the Value of JMP Beyond the User
- InsideJMP: Ease of Use / Learning Statistics Customer Quotes
- Success stories:
- Vishay
- Eastman Chemical
- NVIDIA
- Seagate
- Parker LORD
- Lynred
- Lonza
- NXP
Source: JMP Product Management and JMP Customer Care teams
