425676_en-US

liliconcom

Tools Used by Customer Care

The following is a list of tools used by the Customer Care team.

• Activation server sites - http://sww.sas.com/jmpactivate/support.html and http://sww.sas.com/jmpactivate/manual.html
• Adobe Acrobat DC and Reader
• Adobe FrameMaker
• Adobe Illustrator
• Adobe InDesign
• Adobe Photoshop
• Adobe Photoshop Elements
• Adobe XD
• AEM
• Angular
• Apple computer
• Apple keyboard
• Apple Messages
• Apple mouse
• Apple Safari
• Apple Pages
• Apple Notes
• Apple Numbers
• Apple Xcode
• Atlas/GIDB
• Atlassian SourceTree
• Atlassian Jira
• Bamboo
• BeyondTrust application
• Brightcove
• Cisco AnyConnect
• COMSAT
• Confluence
• Fusion (JMP Notes)
• Fonts: Avenir, FontAwesome, SASicons, Arial, Helvetica, Times New Roman, 
• GitHub Enterprise
• Google Analytics
• Google Chrome (Both Windows and Apple)
• Hubb
• Ice and IceMonitor (for phone duty) - Computer-Talk Unified Communications (sas.com)
• iCIMS
• iTalent/Lingotek (for translation)
• Jet Brains IntelliJ
• Jmp.com/upgrade or CIVE
• Khoros Community
• Microsoft Office 365 –
  • Edge
  • Excel
  • Outlook
  • OneDrive
  • OneNote
  • PowerPoint
  • Stream
  • Teams
  • Word
• Microsoft Remote Desktop
• Mozilla Firefox
• NoMad
• OneView
• OpenWater
• Otter AI
• Profile Admin Application
• React.js
• Salesforce
• Screenflow
• ServiceNow
• Signoff / Commit to Ship responsibilities
• Sirius
• Sirius Scheduler
• Smartling
• Techsmith Camtasia
• TESSA
• TS VA Reports (TeamStats, eSurvey)
• Vue.js
• WebFTP (Anonymous FTP)
• WebWorks ePublisher
• Workday
• Zoom

Re: Tools Used by Customer Care

Qualtrics - Survey tool 

Re: Tools Used by Customer Care

Qualtrics

GMS

MS Forms

Concur

Worldlink Desktop Shipping tool

COSMOS

Analytics 360

Quarantine, MS 365 Defender

Saba

Yammer

Re: Tools Used by Customer Care

Grammarly  - Yearly Membership Video Scripts Grammar

Articulate Rise and Storyline - Software Used for Learning Kits/Paths

iPad pro - Graphics/Drawings

EnvatoElements.com  - Annual Media Membership