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Supporting JMP Users at Apple (Confidential)

COMPANY CONFIDENTIAL

When a key customer asked, the Premier Team, Customer Care and Global Technical Enablement  delivered. After a successful JMP Day, Apple requested recorded demos on JMP 16 capabilities so that they could review the concepts and follow along.

Due to privacy concerns over recording meetings, the team had to get creative. They envisioned a new approach: Play a short video during a virtual session and engage the viewers in Q&A afterwards. They also hosted two live customer sessions – held at different times for people in the US, Europe and Asia – both of which were successful. And the recorded videos have gotten more than 200 views with limited promotion. 

 

Laura Higgins from Global Technical Enablement explains in this video (2:41)

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(view in My Videos)

 

Integral players:

• Brady Brady @brady_brady 
• Ryan Gilmore @Ryan_Gilmore 
• Dara Hammond @dara_hammond 
• Peter Hersh @Peter_Hersh 
• Laura Higgins @Laura_Higgins 
• Kim Hui Lim @lkimhui 
• Gail Massari @gail_massari 
• Don McCormack @DonMcCormack 
• Valérie Nedbal @Valerie_Nedbal 
• Elias Pickrahn @Elias_Pickrahn 
• Christy Spain @christy_spain 
• Sarah Springer @SarahySpringer 

Customer Care NewsInside Sales NewsRE: Supporting JMP Users at Apple (Confidential)

It's a great news.

Thanks for sharing. And, thanks everyone who contributed in this!