Level: Beginner
Matheus Sguissardi, Lean Six Sigma Consultant, Plana Consultoria e Treinamentos
The worst problem that a company can have is customer dissatisfaction. This talk examines a problem that happened on the customer's assembly line when disassembling and assembling the cover of an electric motor connection box. The disassembly and assembly concept was specified for at least 10 cycles, but the customer had problems in the first cycle when connecting cables to the purchased electric motor.
To solve the problem, some statistical tools and methods of the Six Sigma methodology were used, in a sequential and structured way to validate and invalidate the main hypotheses of the problem and then make all decisions in the process and product in an appropriate way, all based on facts and data analysis.
