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How to handle a situation where a customer needs access to an older version of the JMP Trial

Hey, all!

I have a potential customer that is limited to running MacOS High Sierra.  That means they are also unable to demo JMP 16.  (15.2 was the last supported version).  Any thoughts on how to handle this or how to get the customer access to that older version?

Thanks!

M

Re: How to handle a situation where a customer needs access to an older version of the JMP Trial

The problem is that if they license JMP it will be JMP 16. We won't license older versions. So, even if we get them the trial they will still have a problem.

Re: How to handle a situation where a customer needs access to an older version of the JMP Trial

Great point @Jeff_Perkinson,  There is a workaround with the ftp site, but if they can't move forward to the purchase of JMP 16 not much point.  For future reference here is an option for the Mac trial download.

http://ftp.sas.com/techsup/download/blind/JMP15Trial.dmg

Re: How to handle a situation where a customer needs access to an older version of the JMP Trial

Keep in mind though, the user will still need a JMP 15 serial number to activate the trial.

So, back to @MikeD_Anderson's original question:

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@MikeD_Anderson  wrote:

Any thoughts on how to handle this...

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I'd suggest treating it like any other sales objection and work through it without requiring changes to our processes or offerings.