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Meet the Experts: Customer Care

Customer Care Mission: Grow an active and engaged community of JMP users worldwide, ensuring that every JMP user has the tools they need to get all the value out of JMP that they can.

Two axes: Hands-on care (TLC) and mass communications: Hands-on care for accounts that need something extra, more than regional SE can provide, special circumstances, etc. Mass communications for large and growing user base.

Key programs: JMP Days, JMP Workshops, Webcasts, New User Welcome Kit, JMP User Community, JMP Discovery Summit, JMP Newswire.

• We are a global team.
  • About Customer Care  
  • Global Customer Care Team 
• We help you manage JMP Days Worldwide.
  • JMP Days Content 
  • JMP Days - The Complete Guide 
  • JMP Day Topic List 2021
• We offer regular Mastering JMP live  demos and videos to help users learn JMP
  • Mastering JMP - Overview  .
  • Mastering JMP
  • jmp.com/mastering lets users register for live Zoom Mastering JMP sessions  in their country.
  • Here are your Technical and Marketing Contacts for Mastering JMP
    • Jason Wiggins ( @Jason_Wiggins ), Christian Stopp ( @christianstopp ), Gail Massari ( @gail_massari ) - US
    • Hadley Meyers ( @HadleyMyers ), Christian Bille ( @ChristianRL ), Maria Astals Serés ( @maria_astals ) – UK and EU
    • Pin Hu ( @PIN ) , Sabrina Fong ( @sabrinafong8 )– Singapore, Malaysia, India, Asia Pacific
    • Naohiro Masu ( @naohiro_masu ), Atsuko Iono ( @AtsukoI_Japan )   - Japan
    • IIkju Shin, SangHyun Kim ( @kimsanghyun ) - Korea
    • Jason Chen ( @jason_chen ),  Lena Li  @Lena_Li , Sabrina Fong ( @sabrinafong8 ) - China
• JMP Community
  • Data shows that you are more likely to close a deal and have higher sales with companies that have Community members.
  • Four areas of interest: Discussions, Blogs, Wish List, Learn JMP
  • Translation ( What’s new in Community Language Translation and Language translation in the Community gets an upgrade )

We update Customer Care information regularly.