Khoros Kudos Awards 2021
The deadline for submissions is May 28, 2021 at 8pm ET.
Online voting opens on June 7, 2021 at 9am ET.
Online voting closes on June 18, 2021 at 8pm ET.
The online voting winners progress to stage 2 where the winners will be chosen by a panel of judges.
Awards
The following are list of awards that we should consider submitting an entry,
Best-in-Class: Community Recognizing a customer who has been able to utilize the Khoros Community solution most effectively to generate growth and accomplish their company mission
Bottom Line Savings Rock Star Recognizing a customer who has demonstrated the greatest return-on-investment (ROI) using Khoros solutions to save money.
Top Line Growth All Star Recognizing a customer who has demonstrated the greatest return-on-investment (ROI) using Khoros solutions to increase revenue.
Keep Calm and Carry On Recognizing a customer who has demonstrated their ability to manage and come through a crisis even stronger using Khoros solutions.
NotesRe: Khoros Kudos Awards 2021Community Support Contact Avoidance
The formula used by Khoros during our last review:
Community Visits x Seeking Support x Resolution Rate x Deflection Rate x Cost per Support Inquiry
The numbers for 2020 (using the Value Analytics data):
1,486,901 x 0.59 x 0.79 x 0.25 x 5 = $866,305
The numbers for 2021 (as of 20APR):
493,207 x 0.58 x 0.80 x 0.25 x 5 = $286,060
Re: Khoros Kudos Awards 2021Community members and account expansion.
Look at JMP mission. How are we using the Khoros solution to support the mission.
Re: Khoros Kudos Awards 2021Potential graphs for showing ROI
Sales: https://jmplivesales.na.sas.com:3501/packages/v6kXy564DLxZcTqVmH49Y
Opportunities: https://jmplivesales.na.sas.com:3501/packages/Lkhgk004jT0R7gCtbtZ4p
Technical Support Tracks: https://jmplivesales.na.sas.com:3501/packages/qQDR78SLnGSjfBKt26hLv
Re: Khoros Kudos Awards 2021Questions asked by Khoros for each of the awards.
Best-in-Class: Community
Bottom Line Savings Rock Star
Top Line Growth All Star
All-Ways Connected
Statement about visuals,
Re: Khoros Kudos Awards 2021Consolidated the graphs into a single location:
https://jmplivesales.na.sas.com:3501/packages/Khoros-Awards-2021/js-p/xzrhSqkScScScpVwm9vLy
