@Jeff_Perkinson
Let’s Talk Premier
The JMP Premier team has a long-term, strategic focus on providing Premier accounts with sales, customer care, global technical enablement and training support to ensure they get what they need, when they need it. The program also allows JMP to recognize Premier accounts internally so that we are prepared to address their specific needs.
Customers in the Premier program need tailored attention to nurture their successful use of JMP, and the past year has been no exception. This nurturing may have been even more important given the pandemic.
In that context, Dara Hammond, Account Executive for Premier accounts, shares how the program has been doing in 2020.
The mission of the Premier program is to strengthen the partnership between JMP and the strategic customers in the program by closely aligning our business with theirs at a global level. This year, the Premier program has continued to experience success in growing the partnerships between JMP and these strategic customers. Renewals remain strong, with all Premier customers currently expected to renew.
Most meetings with Premier customers have been virtual in 2020. Dara explains, “One major focus for us is helping companies grow their existing JMP use. This year’s need to move to virtual events has worked well for us in this area. Rather than having around 60 people in a room (for a JMP Day, for example), we have been able to connect with hundreds of people that we were unable to meet with previously. In an uncertain world, we’ve been able to take advantage of the virtual environment and make it work for us to connect with customers even more.”
Speaking of a virtual world…new private spaces in the JMP User Community have been set up for some Premier accounts in 2020. Dow, Gore, Seagate and First Solar now have brand new private spaces. @Ryan_Gilmore
So what’s happening next year with the program? We will continue to provide the same great focused support for our Premier customers. Dara says, “We’ll continue to do what we’re doing now to take care of our customers. And hopefully there will be some new ways to expand the program." Stay tuned.
Thanks, Premier Team, for caring for our customers!
Community Heroes
Here are your latest Community Heroes (from the past 30 days and listed by username):
- Ian_jmp: 13
- Peng_liu: 11
- Byron_JMP: 6
- Dan_Obermiller: 6
- nascif_jmp: 5
markbailey, Community Champion: 56
What’s coming…
…in JMP Days
- Western Digital, Malaysia, Dec 9
- ON Semi, Europe, Dec 9
- Broadcom, Malaysia, Dec 11
- Del Monte, Philippines, Dec 17
- ON Semi, APAC, Dec 17
- Broadcom, Malaysia, Dec 18
…in JMP Hands-On Workshops
- Virtual Jump-Start with JMP, EU – Nordics, Italy & Other EU, Dec 15
- JMP Accelerate, EU – Nordics, Italy & Other EU, Dec 16
…in JMP Webinars
- Sharing Results, Europe, Dec 18
Tell Your Customers to:
