<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />TABLE OF CONTENTS
Explain the JMP point of view: 3
Ask for clarity on their business process: 3
Typical Situations: 4
Why JMP Customers want non-standard environments 4
Resolution: Overloaded hardware resources 4
Most common architectures: 5
Other Possible Architectures 6
JMP Clinical Architectures 7
Questionnaire 8
Identify business drivers and customer benefits 8
Identify type of IT department (in-house or outsourced) 8
Identify JMP customer usage patterns 9
Identify JMP customer data usage patterns 10
Assess readiness and IT capabilities 11
Identify JMP Customer Preferred Server Based Architecture 12
Identify JMP Customer Preferred Virtualization Architecture 13
Identify JMP Customer Data Center 14
Identify JMP Customer IT Services 14
Explain the JMP point of view:
Because JMP does everything in memory we are trying to protect our assets against a negative user experience.
Let them know JMP documents the architecture to ensure it is an environment that we can support and warrant
It allows technical support to identify and troubleshoot to their particular environment
Let them know that if the architecture changes within the annual license period they need to notify us in writing to ensure we can still support and warrant the new environment
Ask for clarity on their business process:
Have them describe the users:
where the JMP users are located (same building, across the US, around the world)
Note: We have several cases where a multinational agreement should have been utilized but was not
what types of data do they access (databases, MS Excel, SAS, etc.)
what types of analyses do they typically perform
do they have access to the internet
Ask if they own the data or does the data belong to their clients
Note: we have found several cases of DSP but not licensed for such
Ask if they have ever installed JMP previously
Ask if they have ever installed JMP in the proposed architecture environment. If not, suggest a 30 day evaluation
Typical Situations:
Why JMP Customers want non-standard environments
Overloaded hardware resources
Often a JMP user does not know that IT has overloaded the environment with multiple applications, databases and users.
The only complaint from the JMP user is that when they click in the JMP application everything is taking for ever to load or process.
IT Centralization
IT Deployment Concerns related to packaging or workload
IT Security (no internet access, military, or government)
User not getting updates timely
Resolution: Overloaded hardware resources
Speak directly with IT.
Explain to IT that JMP is very memory intensiveâ
JMP is not like other Office based applications
Depending on how many windows are open and the types of analyses being performed the amount of memory consumed can be exhausted by a single user
Not uncommon for an analyst to have 40-50 different windows open during a typical analysis session
Minimum memory
Provide rule of thumb for file sizesâJMP requires 2Xs the memory as the largest file size they want to open
Multiply that by the number of users
For example, 2 gigabyte file size and 30 JMP users:
2GB file X 2 = 4GB of memory to open file
4GB X 30 JMP users = 120GB of RAM minimum
Most common architectures:
Single server
User access to JMP is through the Remote Desktop Protocol (RDP)
User access to the desktop controlled through a permissions based approach such as Active Directory (AD) groups
Single server with users accessing JMP through a virtualized desktop
The server must run a version of the Windows Server OS.
The desktop OS must be running a supported version of the Windows desktop OS
The virtualization software must be a commercially available version
Commercial virtualization software vendors are Citrix or VMWare
Access controlled through a permissions based group such as AD or through the virtualization software
Other Possible Architectures
Two (2) or more load balanced servers (variant of single server)
User access to JMP is through the Remote Desktop Protocol (RDP)
User access to the desktop controlled through a permissions based approach such as Active Directory (AD)
Two (2) or more load balanced servers (variant of single server with virtualization)
The server must run a version of the Windows Server OS.
The desktop OS must be running a supported version of the Windows desktop OS
The virtualization software must be a commercially available version
Commercial virtualization software vendors are Citrix or VMWare
Access controlled through a permissions based group such as AD or through the virtualization software
Citrix farm (many servers running virtualized desktops)
servers spin up desktops as demand requires otherwise they remain dormant
same rules apply as noted above for virtualized environments
Development, Test and Production environments
Each environment serves a different purpose
Each environment has a different number of users
Location of users can vary by environment
Type of analyses performed can vary by user and environment
Amazon Web Services (AWS) Single Server
Amazon Web Services (AWS) Two or More Load Balanced Servers
Amazon Web Services (AWS) Two (2) or more load balanced servers (variant of single server with virtualization)
8. Many more possibilities
JMP Clinical Architectures
Standard Desktop
PC SAS
JMP desktop
Single Server
SAS Workspace server
Metadata server
JMP client
Combination of desktop and a single server
Combination of desktops and two or more servers
Virtualized environment
Questionnaire
Identify business drivers and customer benefits
Why do you want to deploy JMP in a non-standard environment? (check all that apply)
Centralization
Performance
Deployment
IT requirement
Identify type of IT department (in-house or outsourced)
Is your IT department outsourced?
Yes our IT department is outsourced
No our IT department is part of our company
Identify JMP customer usage patterns
How do you currently use JMP? Free text answer
How many users currently use JMP?
1
More than 1 but less than 5
More than 5 but less than 10
More than 10 but less than 100
More than 100 but less than 300
Greater than 300
Which countries are the users located?
US
France
Germany
Italy
Spain
India
South Korea
China
UK
Other Please list
Identify JMP customer data usage patterns
Which countries are the data located in that is used in the analyses?
US
France
Germany
Italy
Spain
India
South Korea
China
UK
Do you need access to databases?
Yes
No
If yes, which databases do you use?
Oracle
My SQL
SQL Server
Postgres
Hadoop, Hive
Hadoop, Impala
Other, Please specify?
Do you currently access using an ODBC driver?
Yes
No
What is the bitness of the ODBC driver
32bit
64bit
Do you own the data used in the JMP analyses?
Yes
No
Assess readiness and IT capabilities
Do you currently have experience with the use of JMP?
Yes
No
How do you currently administer your JMP licenses?
Individual installation by each user
User requests access to software
Shopping cart (select from a menu of available software)
Have you ever deployed other applications into your preferred architecture?
Yes
No
How often do you update your JMP software version?
As soon as a new release becomes available
Only when someone requests a new version
Every other year
About six months after a major version is released
How do you apply maintenance releases?
As soon as a new release becomes available
Only when someone requests it
Only when it resolves a known bug
Every other year
About six months after a maintenance version is released
Does the software need to be validated?
Yes
No
Do you need assistance with software validation?
Yes
No
Identify JMP Customer Preferred Server Based Architecture
Do you want to deploy on a single server?
Yes
No
How will you control access to the JMP software application?
Active Directory Group based permissions
Anyone can login to the server
How will users access the JMP software application?
Remote Desktop Protocol (RDP)
They sit directly at the server
What is your preferred environment?
Single production environment (one single install)
Test and production environments (two separate installs)
Development, Test and Production environments (three separate installs)
How many users need access to Production environment?
How many user will need access to the Test environment?
How many users will need access to the Development environment?
Identify JMP Customer Preferred Virtualization Architecture
Do you want to deploy on a single server?
Yes
No
How will you control access to the JMP software application?
Active Directory Group based permissions
Virtualization software based permissions
How will users access the JMP software application?
They login into the virtualized desktop and access JMP from the start menu
They login into a webpage and click an icon to access the JMP software
They launch an icon on their current desktop
They launch JMP from an icon on their iPad or tablet device
Other, please specify
Which Server OS is used?
Windows 2003
Windows 2008
Windows 2012
Other, Please specify
Which Desktop OS is used?
Windows NT
Windows 7
Windows 8
Windows 10
Other, please specify
Which virtualization software is used?
Citrix Xen App
Citrix Xen Desktop
VMWare View
Other, please specify
Identify JMP Customer Data Center
Do you want to deploy the JMP software application in your datacenter?
Yes
No
Do you want to deploy using Amazon Web Services (AWS)?
Yes
No
If yes, please specify the followingâ
AWS client account number:
VPC ID:
Identify JMP Customer IT Services
Is your IT department in-house?
Yes
No
Do you own the hardware?
Yes
No
Do you own the data center?
Yes
No
Do you need assistance with installation?
Yes
No
