Secret Advantage to Account Growth:
How to Use JMP Education Metrics Central?
Updated 02/07/20
Scott Lee Wise
Sr. Manager JMP Education Team
Do you want a secret advantage to growing your accounts? Getting customers engaged in educational services is a well-known way to drive both a deeper and wider breadth of JMP usage throughout an organization. The JMP Education Team is available anytime to help you strategize on your key accounts. But how can you better understand how to leverage JMP Educational Services in your own account planning? We will show you how by using JMP Educational Metrics Central on JMP Live you can get an edge on expanding your key accounts.
Where do I find JMP Educational Metrics Central on JMP Live?
https://jmplivesales.na.sas.com:3501/packages/JMP-Education-Metrics-Central/js-p/24KdBWDdnDjGccGLt9Fjz
- Which Customers are Using JMP Education?
- What is it:
- Tree Map that shows which Customers are using JMP Educational Services.
- How to Read:
- In this Tree Map the size of each square shows the percentage of total educational activity by Company. These customer squares are further colored by JMP Team to make it easy to find your accounts.
- The squares are further sub grouped by Customer Sector (Technology, Basic Materials, Healthcare, Government, Services, Education or Multiple)
- Lastly a Data Filter has been added for Customer Sector and Purpose so you can easily subset the view.
- How to Use:
- See which of your Customers are (or more importantly are not) currently utilizing educational services.
- Plan how to increase educational services in the leading Customer Sectors in your regions.
2) Which Teams are Using JMP Education?
- What is It:
- Stack bar graph representing which teams are using JMP Education.
- How to Read:
- In this Stacked Bar Graph, JMP Teams are arranged in descending order by percentage of total educational.
- The bars are stacked by Purpose categories are defined as:
- Strategy = Any activity engaged in planning educational services (Ex: Strategy meeting with JMP Education & JMP Sales Team)
- Qualification = Any activity engaged in qualifying and setting up a training, mentoring or consulting engagement (Ex: Training Services Customer Qualification Call)
- Delivery = The actual delivery of educational training and services (Ex: Customer On-Site Training)
- Feedback = Post educational event customer intelligence (Ex: Course Feedback Customer Intelligence)
- Lastly a Data Filter has been added for Region and Purpose so you can easily subset the view.
- How to Use:
- Increase the amount of time you spend in the Purpose category of Strategyplanning educational services that will drive more Delivery.
- Look at Region. Note that while the JMP Education Team is primarily responsible for Americas delivery, we do support Global activity when engaged and requested, especially in Strategy, Qualification and Delivery.
- What Educational Courses & Services are Popular?
- What is It:
- Another Tree Map, but this time representing the popularity of educational courses and services.
- How to Read:
- In this Tree Map the size of each rectangle shows the percentage of total educational value by Course Code. These rectangles are further colored/sub category by Course Category to better understand how educational services are being utilized.
- Course Categories:
- Core = Basic Courses represented on our JMP Learning Path.
- Learning Path = Advanced Courses represented in our JMP Learning Path.
- Mentoring = Mentoring and Consulting Services representing up to 10% of educational total value.
- eLearning = Digitized eLearning subscription and individual courses.
- BKS = Business Knowledge Series represents specialty courses developed and delivered by our partners.
- How to Use:
- Understand what Courses are the most popular for your customers.
- Consider all JMP Education Services in strategizing and planning Customer long term education.
- What Type of Education Delivery is Popular?
- What is It:
- Report Table showing the Sum and % of Total Value by Educational Service Type.
- How to Read:
- Table shows Sum and % of Total Value by Course Type.
- Course Type:
- Onsite = Instructor Based Training at Customer Sites.
- eLearning = eLearning Subscriptions and Courses.
- Mentoring = Mentoring and Consulting Services.
- Public = Public Live Web and Training Center Courses.
- How to Use:
- Understand what Course Types are the most popular.
- Consider all JMP Education Services in strategizing and planning Customer long term education.
- Who are My Regional JMP Education Contacts?
- What is It:
- Updated Map representing who and where SAS Educational resources are located globally who can help with JMP Educational Services in their area.
- How to Read:
- Use the data filter to find JMP Educational resources by Contact Type (SAS or Contractor) and Level 1 (Region)
- How to Use:
- Use as a tool to understand better Global JMP Educational service Contacts.
- Note to always contact/copy the JMP Education Manager, Scott Wise, for help and support in leveraging JMP Global Educational Services.
