Jeff Perkinson, Director JMP User Enablement
@Jeff_Perkinson
Started his career supporting the first version of JMP with SAS Tech Support in 1989. He is the MC for Discovery Summit, presents at many customer care events, passionate about JMP users, and pays you to mention the JMP community. Started the customer care group in 2012.
Stan Koprowski, Systems Engineer
@stan_koprowski
Systems Engineer. He writes add-ins scripts for customers; presentations on JMP Days, writes blogs, manages Community.JMP.Com and creates private and employee spaces. Triages Tech Support calls from customers – likes helping customers install JMP; helps answer Site Admin questions.
Ryan DeWitt, Digital Marketing Specialist
@ryandewitt
Developed the Welcome Kit for new users, and the DOE Welcome Kit. Puts videos on JMP YouTube Channel. Helps with graphics and supporting videos for learning content or user materials. May start creating videos without audio for simple concepts that are easily captioned in other languages.
Digital Experiences and Analytics Team
The Digital Experiences and Analytics manages the JMP User Community, user-focused web events, and the user analytics programs.
Ryan Gilmore, Manager, Digital Experiences and Analytics
@Ryan_Gilmore
In addition to managing the group, Ryan is the JMP User Community Manager. Assists with day-to-day operations of the Community. Responsible for integration of the Community with other systems.
Gail Massari, Customer Engagement Specialist
@gail_massari
Schedules and manages Mastering JMP, Advanced Mastering JMP, and Developer Tutorials webinars. Oversees Mastering JMP Committee started 2021. Tries to assure adherence to Great Demo format. Makes sessions into videos. Manages Mastering JMP web pages. @JMP_Tips twitter feed 5x per week. Repurposes materials and videos into blogs and tweets. Community.jmp.com manager and coordinator of community.jmp.com/mastering where materials from Mastering webinars are stored for users and SEs.
Ryan Clare, Digital Designer
@RyanClare
Community developer/designer. Responsible for Discovery Summit design/layout. Manager of the asset library.
Taylor Ferguson, Sr. Associate Market Research Analyst
Taylor conducts surveys, including the annual JMP Users Survey and the JMP Users Platform. She also collects, analyzes, and reports on all user-focused events, including the JMP User Community, webcasts and more.
User Events Team:
Kathy Walker, Manager, User Events
@kathy_walker
Her team manages JMP Inspire, User Groups, Hands-on Workshops, Roadshow, Liaison with Discovery Summit Steering Committee, and Discovery Summit paper/poster presenters. Started JMP Days (now called JMP Inspire) in 2007, where presentations are given by local systems engineers to one specific organization. Works with customers to identify 20 - 30 minute topics. For smaller attendance, there are fewer presentations. For larger attendance, there are more presentations. For larger accounts may bring in John Sall or Developers to present. Works with Customer Advocates via topic interest survey to create agenda. JMP provides email invite, registration page, and post-event survey. Works with Sales teams to ID advocates. At some events, ask for feedback on product – private wish-list of requests.
Robin Moran, User Success Event Planner
@robin_moran
Manages JMP User Groups (for all types of groups: public, in-house, virtual), JMP Inspire, and the "What’s New in JMP" Roadshow in the US after a new release comes out. These are held after each JMP release and presented by SEs in the geographic area. Also manages JSL logistics for John Sall once per year.
Kirsten Boyd, User Success Event Planner
@KirstenCrannell
Partners with JMP Education and sales teams to produce Hands-On Workshops. One workshop is "Jump Start With JMP" for beginner users. The second workshop is either "JMP Accelerate" or "JMP into Quality" for our more advanced customers who have been using JMP for at least one year. These Hands-On Workshops include Systems Engineer demos and teachings from a JMP trainer. Students have JMP on their computers with printed course notes – these trainings are free to users. Also plans JMP Days, and manages Call for Content and paper/poster presenters for Discovery Summit US.
Maria Astals Seres, User Success Event Planner
@maria_astals
Manages activities in Europe including JMP Inspire, Hands-On Workshops, Mastering JMP, User Groups in UK, French, Italian, German, "What's New in JMP" sessions, helped set up SE Asia Mastering, and manages Call for Content and paper/poster presenters for Discovery Summit Europe.
Chris Sanger, User Success Event Planner
@Anonymous
Manages activities in Europe including JMP Inspire, Hands-On Workshops, Mastering JMP, User Groups in UK, French, Italian, German, "What's New in JMP" sessions, helped set up SE Asia Mastering, and manages Call for Content and paper/poster presenters for Discovery Summit Europe.
JMP Support:
Duane Hayes, Sr. Manager, Analytical Tech Support Engineering
@Duane_Hayes
Started in SAS Technical Support in 1992 providing support for numerous SAS statistical procs as well as JMP (version 2). As JMP's user base grew, the support needs grew. When a new Tech Support team was created specifically for JMP, became its first manager, and continues in this role.
Laura Archer, Principal Analytical Tech Support Engineer
Kristen Bradford, Analytical Tech Support Engineer
@KristenBradford
Joined the JMP Technical Support team in 2019 after 4 years as a Systems Engineer for the SAS statistical product suite. Primarily provides assistance for JMP users in the areas of basic statistical analysis, quality control, and predictive modeling.
Patrick Giuliano, Sr. Analytical Tech Support Engineer
@PatrickGiuliano
After 15 years in the medical device industry, 8 of those using JMP to support internal customers making high-risk implantable medical devices, Patrick joined JMP at the end of 2021 impassioned to enable users to use JMP more effectively to solve their applied statistical problems. He supports users in topic areas including Modeling and Simulation, SPC, Measurement Systems Analysis (Gauge R&R), Process Capability Statistics, DOE, and Multivariate Methods.
Kai Janson, Tech Support Engineer
Dave Matthews, Tech Support Engineer
@dave_matthews1
As a former system administrator, Dave has spent over 22 years in information technology serving in education, manufacturing, government and corporate environments. Dave joined the JMP Technical Support team in 2014. Primary areas of support are installation, configuration, and licensing for Windows and Mac OS, Microsoft Excel import, and data import and export. Dave holds his CompTIA Network+ and Microsoft Certified System Administrator certifications.
Adam Morris, Sr. Analytical Tech Support Engineer
@AdamMorris
As a former field biologist turned statistician, Adam joined the JMP Technical Support team in 2011. Adam provides support for a variety of statistical platforms in JMP and JMP Pro, including Fit Model, Mixed Models, Generalized Regression, Text Explorer, Marker Statistics, Marker Simulation, and Multivariate Embedding.
Wendy Murphrey, Manager, JMP Enablement Center
Jasean Rasnake, Sr. Analytical Tech Support Engineer
@_jr
Spent over 20 years doing process development in the Microelectromechanical Systems (MEMS) field before joining Technical Support in 2021. Primary areas of focus include scripting, Workflow Builder, Data Table operations, Process Capability, Measurement System Analysis, and Automation.
Bobby Riggs, Principal Tech Support Engineer
@Bobby_Riggs
Joined Technical Support in 2009 as a Technical Support Analyst. My primary areas of focus are Windows system support, preferences, configuration, installation, licensing, and exporting analyses in various mediums such as JMP Live.
Sarah Seligman, Sr. Analytical Tech Support Engineer
@sseligman
Joined the team in 2016. Offers support for Design of Experiments, Power and Sample Size Explorers, SPC, Choice and MaxDiff Modeling, Gauge R&R, Functional Data Explorer, some Multivariate and Predictive Modeling platforms, Graph Builder, Distribution, and data table manipulation tools. Also supports the JMP Clinical product (previously worked as a biostatistician for a CRO supporting clinical trials).
Dahlia Watkins, Sr. Tech Support Engineer
@Dahlia_Watkins
Joined Technical Support in 2015 as a Technical Support Analyst. He offers support for Query Builder, Matlab, R, and Python. He also provides Windows system support, and Manitosh system support with a focus on installation, licensing, and configuration.
Colleagues That Work Closely With Customer Care:
Landra Cunningham, Technical Writer
@LandraRobertson
Communications and messaging for Customer Care, email announcements, Newswire writer/editor US, JMP Product announcements, Customer Care on social media, Customer Care update, ghost writing for Jeff.
Atsuko Iono, Marketing Manager
@AtsukoI_Japan
Marketing and Customer Care in Japan. Trying to create more fascinating content for customers and prospects. Posting content is good best practice for them. Japan does not have JMP-savvy technical support because main mission of SEs is to close deals. Videos made by Julian translated have been helpful. Collects site use information, for example for people in Japan using Welcome Kit in English. Wants to leverage information from US site. She would be interested in having text and Camtasia source to use to create audio for US videos, including Mastering JMP. Rei Yamazaki
Background as editor and localizing English content to Japanese; as copywritten for Ad agency. Will work with Atsuko-san in Marketing mostly using social media and creating social media content to create awareness of JMP.
Gina Xie, Marketing Manager
@GinaXie
Manages off-line Marketing and Customer Care activities, with Lena Li, including Mastering JMP, JMP Days, email and direct marketing. Challenge is to leverage US content.
Rita Lv, Digital Marketing Specialist
@Ritalv
In charge of social media, online, WeChat is the core center for customer care. 2018 WeChat had 3000 questions and she responds or gets the responses. Challenge is to handle increasing questions of prospect and customers. Does not know who customer or prospect is. How to keep up high quality of content. SE time is limited. They have translated blogs but also need more interesting content presented in an easy way. Some responses are automated and some she responds to.
