09/21/15 - JMP Customer Call - JMP Training - Field Service Eng - AMAT Eng

scwise

Event: JMP Customer Call - JMP Training - Field Service Engineering - AMAT Eng

Date: 09/21/15

Location: Austin, TX

JMP Participants: Dan Durkin, Deborah Upchurch, Dan Obermiller, Scott Wise

Description: JMP Training Proposal for Field Service Engineering with Ted Owens

Related Attachments/Content:

- JMP Customer Call- AMAT Training – Austin, TX – 09-21-15.eml

JMP Customer Call- AMAT Training – Austin, TX – 09-21-15.eml

Jeff_Perkinson

Here's the content of the .eml attachment:

Team,

Updated notes from our JMP Customer Call on AMAT Process Support Engineering Training in Austin, TX on 09/21/15.

Please review, edit and submit final into SalesForce.

JMP Customer Call:  AMAT Training – Austin, TX – 09/21/15

1. Place, Date & Time:
   • Customer: Applied Materials
   • Place: Austin, TX
   • Dates: 09/21/15
   • Times: 3:00PM-4:00PM EST
   • Meeting Type: JMP Customer Call
2. Background
   • Cusomter call with Ted Owens to review possible SAS JMP Training solutions for proposed Process Support Engineering training
3. Attendees
   • AMAT
     • Ted Owens – Statistician
     • Nancy
   • JMP
     • Dan Durkin – JMP Global Account Manager
     • Deborah Upchurch – SAS Training
     • Dan Obermiller – SAS Training Manager
     • Scott Wise – JMP Global Technical Account Lead and Principal Engineer
4. Meeting Purpose
   • Give SAS JMP Training Options for AMAT Process Engineering Training
5. Customer Needs
   • Process Engineer Training on:
     • Basics Statistics in JMP
     • Statistical Process Control in JMP
6. What Shown/Discussed
   • Ted: Reviewed JMP SAS Training Course Materials
     • Liked Materials
       • Well organized
       • Very professional formatting
     • However Didn’t Like:
       • Fact that it worked in Chrome, but not in IE (V11) as it froze after a few slides
       • Fact it was more centered on how to use JMP, while their objectives is how to do Engineering Statistics
         • Example: Exploration is only JMP focuses, while ANOVA/Regression is Stats & JMP focused
         • Dan: Enabling Data Exploration leads to Statistical Acumen
     • Bottom Line:
       • We are close, but need to customize further
       • Nancy: will be training over 300 next year
   • Deborah: Review of SAS JMP Training options:
     • Deborah: SAS JMP Courses
       • Data Exploration (e-Learning & Class)
       • ANOA & Regression (e-Learning & Class)
       • Statistical Process Control (Class Module)
     • Deborah: SAS JMP Training Options:
     • Option 1: Standard JMP e-Learning
     • Option 2: Custom JMP e-Learning
       • Customize with Add-In Real World Examples (Ted’s Request)
     • Option 3: Private Live Web (No Customization)
     • Option 4: Customer Private Live Web
     • Option 5: Sell Training Kit
       • Possibility of train the trainer activity in Taiwan
     • Other: 25% discount if pre-pay (deepest break possible)
     • Ted: How to make e-Learning interactive?
       • Quizzes
       • On-Line Lab Environment
         • Chat mechanism
         • Instructor available before and after
   • Training Pricing:
     • Pricing for training delivery, and pricing by hour for custom course creation
     • Customization Needs:
     • Nancy: Need to get this content down and then transition into best option
     • Deborah: This wish list is needed for putting a cost to customization (in addition to training delivery)
   • Ted’s Comments:
     • Still some concern on budget and making sure they can find the breakeven to use SAS JMP Training
     • Ted: Option 2 (Custom JMP e-Learning) has the most appeal
     • Would want to do this in other languages internationally (Taiwan)
7. Customer Feedback
   • See Above
8. JMP Opportunity
   • Opportunity to example JMP software sales and SAS JMP Training throughout high profile global process engineering groups in AMAT
9. Next Steps
   • SAS JMP Training to customize bid for AMAT Process Engineering Training around Customized e-Learning
     • Getting info from AMAT on needed customization to set this part of the price
     • Based on 300 to train for next year
   • Upcoming: Find out best options to implement this Custom e-Learning internationally (especially in Taiwan)

Regards,

Scott Lee Wise

MBB, CQE, PMP, Pstat

Beacon Account Technical Team Lead

Principal Systems Engineer

JMP Global Enablement Team

SAS Institute, Inc.

Austin, TX

Office: (919) 531-1355

Cell: (512) 284-1180

Email: scott.wise@jmp.com

www.jmp.com