12/04/15 - JMP Customer Call - BASF JMP Webinar Planning - Wyandotte, MI

scwise

Team,

Notes from our

Customer Call for BASF JMP Webinar Planning

12/04/15 – JMP Customer Call – BASF JMP Webinar Planning – Wyandotte, MI

1. Place, Date & Time

• Customer: BASF
• Place: Wyandotte, MI
• Dates: 12/04/15
• Times: 9:00AM-9:30AM CST
• Meeting Type: Customer Call for JMP Webinar Planning

2. Background

• Customer call to discuss BASF for JMP Webinar for 12/09/15 from 2PM to 4PM EST
  • Chris Utz (Manager) wants JMP webinar to wet their appetite for something more
    • Opportunity came out of presentation that Mike Capracotta gave to the Production Site Leaders
    • They were impressed with what Mike could do with modeling and were interested in seeing if this could benefit their team members
  • Chris originally asked Mike and Jim Dailey to do this internally, but now taking advantage of JMP being able to show some content as well
  • Biggest focus is on how this can help us with the plant
    • So demonstrate how they might use to tell for things like asset utilization, etc.
• Jim Dailey is our biggest JMP advocate at BASF and has been showing JMP off at internal monthly seminars

3. Attendees:

• BASF:
  • Michael Capracotta – Support Team
  • Chris Utz – Manager Support Team
• JMP:
  • Erich Gundlach – JMP Midwest Systems Engineer
  • Scott Wise – JMP Global Technical Team
  • Lou Valente – JMP Global Technical Team Manager

4. Meeting Purpose

• Confirm agenda, material and audience for the planned JMP webinar event

5. Customer Needs

• See below

6. What Discussed

• Webinar Audience:
  • Twenty Accepted, Twelve accepted, three declined
  • Primarily Engineers, a few Quality Control Managers
  • Few from Mexico, South Carolina, Louisiana, Illinois…but all from the same Business Unit in Michigan
• Meeting Agenda:
  • Two hours total for webinar
  • One hour and fifteen minutes for Erich’s JMP example overview
  • Rest of time for showing their own JMP examples (Mike’s example and anything else that gets sent in to utilize)
• JMP Content Section:
  • The content Erich previously showed to mike and Jim is still deemed as relevant
    • Holistic DOE material with focus on root cause anlaysis (data mining)
  • General framework:
  • Show briefly who tot do current stuff (Process Cap) minitab
  • Explore data graphically
  • Data mining tools for root cause
  • Build a model off of that
  • Additional Points to Show
    • Light touch on DOE
    • Point out the strength of the JMP Journal
  • Action: Erich to send the intro outline to Mike and Jim for talking points on the agenda
• Customer JMP Examples Data Section:
  • Plan on showing Mike’s JMP example (first ten minutes)
  • Customer will solicit for other JMP or data examples to show
    • Mike will put on an invite to Managers and invitee to provide data to share and participate on some specific issue
    • Chris has some we could use, but would rather get some from the outside
  • Action: Mike will send Erich his example data set in case we have any additional JMP anlaysis ideas
• Chemist JMP value by Lou Valente
  • Being a detective more than a lawyer
  • In great hands with fellow Chemist's (Erich’s) JMP presentation

7. Customer Feedback

• N/A

8. JMP Opportunity

• Big opportunity for future JMP sales in Midwest and in multiple regions

9. Next Steps

• Action: Erich to send the intro outline to Mike and Jim for talking points on the agenda
• Action: Mike will send Erich his example data set in case we have any additional JMP anlaysis ideas

Regards,

Scott Lee Wise

MBB, CQE, PMP, PStat

Principal Systems Engineer

Technical Team Lead – Beacon Accounts

JMP Global Enablement Team

SAS Institute, Inc.

Austin, TX

Office: (919) 531-1355

Cell: (512) 284-1180

Email: scott.wise@jmp.com

www.jmp.com

12-04-15 – JMP Customer Call – BASF JMP Webinar Planning – Wyandotte, MI.eml