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Customer needs help installing 14.1-- IT insists on pushing to local machines

Not sure where to post this, so I'll start here...

We have a JMP client (a very recent purchase, all new users) who has an IT dept that is very restrictive in what they allow their end-users to do. No users have admin rights. They managed to come up with a way to push JMP 14.0 to their end-users about 6 weeks ago. Now they have received the notification that they can update to 14.1, and they are wondering how set this up to push to their end-users as well.

I've explained to them the simple install philosophy, but they are set on no end-user involvement. At this point I'm way out of my depth.

I'm adding the latest email below. Any help is appreciated (including me to other resources as appropriate).

Thanks!

Jerry

Most recent email received:

Our users do not have admin rights on the computer.

We have downloaded the annual updaters.

What is the best method and syntax to silently push the upgrade 14.1 updaters via SCCM?

We would also like a copy of the full 14.1 installer for new builds.

Can nodesktop@moen.com be granted access to request software builds?

Re: Customer needs help installing 14.1-- IT insists on pushing to local machines

“Silent Installation” is covered in the JMP 14 Windows Deployment Guide: https://www.jmp.com/content/dam/jmp/documents/en/support/jmp14/deployment-guide-win/jmp14-deployment-guide-win-en.pdf

All of the deployment guides are available here: https://www.jmp.com/en_us/support/jmp-deployment-guides.html

Re: Customer needs help installing 14.1-- IT insists on pushing to local machines

Hi Jerry

Those things are usually done via silent installation
You can find more info on that on the user community in the admin portal

Martin

Re: Customer needs help installing 14.1-- IT insists on pushing to local machines

Hi Jerry,

I would encourage the customer to post their installation questions to the JMP Software Administrator section of the community or alternatively they can email our great team of technical experts, i.e., technical support (support@jmp.com).

Technical support can also help them with updating the site support personnel with any email address changes and/or contact changes.