<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />Customer Care Update for Jan. 30, 2015
Top Story:
JMP 12 Customer Rollout Plan
We will release JMP 12 to customers and communicate with them about it largely in the same ways we did with JMP 11. Here’s what’s essential to know.
Upgrading to JMP 12
- What to say: In conversations with customers, tell them that all eligible* software administrators for annual licenses should go to jmp.com/upgrade starting March 19 to request JMP 12. Please do your best to have customers “self-serve” through jmp.com/upgrade. This is the most efficient path for them and us.
- Email to administrators: During the week of March 30, we will email (via SAS) all elegible software administrators instructions for requesting JMP 12. We will localize and customize this email with customer site numbers as we have done in the past.
- Annual License upgrade process: When administrators request the upgrade to JMP 12 through jmp.com/upgrade, the request will be processed automatically. Customers will receive an email response with JMP 12 order details and download instructions in a time frame that depends on their geographic location – within 24 hours in the US, longer in Europe and Asia.
- Shrinkwrap requests: Orders for JMP 12 shrinkwrap licenses will begin shipping around the same time as annual licenses.
*Eligible software administrators are those identified in GIDG who do not have expired licenses or unpaid invoices.
PR Plans for JMP 12
- JMP 12 in Newswire: The April 8 JMP Newswire newsletter will be exclusively about JMP 12. This newsletter will go subscribers, as well as non-subscribers who are identified as JMP users in Salesforce. We will, of course, follow standard email rules with this large list of recipients.
- Social and community posts: JMP social media channels and the User Community will alert customers about the JMP 12 upgrade. Jeff will write a blog post for JMP Blog about how to get JMP 12.
- City-to-city tour: In 17 US cities, customers will get to see what’s new in JMP 12, live and in-person, at a traveling roadshow that begins March 26.
[JP1]
What’s Coming…
…in JMP Days
- Syngenta JSL Workshop With Dave Burnham, Jealott’s Hill, UK, Feb. 10
- Sanofi Pasteur, Swiftwater, PA, US, Feb. 11
- BP, Pangbourne, UK, Feb. 17
- ST Microelectonics, Crolles, France, Feb. 26
· Wacker Chemie AG, Burghausen, Germany, Feb. 26
…in Jump-Start With JMP Workshops
- San Diego, CA, US, Feb. 24 and 25,
...in JMP Webcasts
- Basic Analysis and Plotting (US English), Feb. 6
- Advanced Mastering JMP: Design Diagnostics (US English) Feb. 12
- Data Mining and Predictive Modeling (US English), Feb. 13
- Exploratory Data Analysis and Dynamic Graphics (US English), Feb. 20
- Statistical Analysis and Curve Fitting (UK English), Feb. 20
· Disegno di esperimenti (Design of Experiments) (Italian), Feb. 20
- Multivariate Analysis (US English), Feb. 27
- Predictive Modelling (UK English), Feb. 27
- Vorhersagemodellierung (Predictive Modeling) (German) Feb. 13
Tell Your Customers to:
[JP1]Do we want to add anything that Marketing is working on here?
