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Essential Items from Customer Care - Mid-year 2017

I want to share 21 essential items with you.

Four Essential Resources for Users
15 Essential Shortcuts
Two Essential Values

Customer Care Mission

Grow and active and engaged community of JMP users ensuring that every JMP user has the tools needed to get all the value from JMP that they can.

But why? Engaged users are users who will rely on and encourage other employees to use JMP. Resulting in renewals and upgrades.

Four Essential Resources for Users

We have many programs and services to help users. These are the four that you can always point prospects and users toward and feel confident that they will get a good start, learn more, stay in contact and get questions answered.

New User Welcome Kit - jmp.com/welcome
Mastering JMP - jmp.com/mastering
Newswire - jmp.com/newswire
JMP User Community - community.jmp.com

15 Essential jmp.com Shortcuts

In preparing this, I discovered that many people don't know about the shortcut URLs created on jmp.com. Here are 11 more (in addition to the four above) that will make you email shorter and the addresses more memorable for users.

For Users:

/books
/help
/earlyadopter
/administrator
/discovery

For Prospects:

/try
/buy
/jmp
/pro
/foreword
/explorers

Two Essential Values

Many of the resources for users require them to give us contact information. That information is one of the most valuable things that we have. Therefore we have two shared values.