1311_en-US
Tabulate: weighting two statistics with two separate metricsHello,
Is it possible to include two distinct statistics that are weighted by two separate metrics in a single Tabulate command? The specific example:
A call center measures agent 'Handle Time' and 'Customer Satisfaction', and rolls up the metrics by support group as follows:
'Handle Time' is weighted by number of calls handled.
'Customer Satisfaction' is weighted by number of surveys received.
Thanks,
Stefan
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