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JMP Pro 12 Updated Fails

jenkins_macedo

Has anyone who is a single user of an annual JMP Pro 12 license had similar experience trying to update the software whenever is new update is available, but it fails?

9430_JMP Updates.jpg

Error Message

9432_Installer Error Message.jpg

Accepted answers

jenkins_macedo

Alternatively, Let me first check with my IT sector, maybe this could be an internal issue with administrative access.

All comments

Jeff_Perkinson

Hi jenkins.macedo,

I'm sorry for the difficulty. I'm not sure what's going wrong for you.

Drop a note to Tech Support and I expect they'll be able to point you in good direction here pretty quickly.

-Jeff

jenkins_macedo

Thanks. I will do as suggested.

jenkins_macedo

Alternatively, Let me first check with my IT sector, maybe this could be an internal issue with administrative access.

jenkins_macedo

As I suspected, this problem was solved internally by out IT folks as I could download the updater, but couldn't run it due to admin restrictions.

Thanks,