Austin Lithium CX Conference Notes October 2018- Ltihium + Spredfast merger whould help
- Meg Hahn has talked about a licensing scheme for SMM
- We might want to revisit their SMM or other solutions once they get things done
- New GROUPS functionality
- Allows mods to change style and layout, etc.
- Integration of community elements within sites via html components "widgets." (Meg Hahn)
- Groups & Community Widgets are early access program items
AUTODESK - how to advocate community
- Olivier.loport@autodesk.com
- katinka.sante@autodesk.com
- http://forums.autodesk.com
- http://autodesk.com/expert-elite/about
- Expert Elite program
- Quality not just quantity
- Process nomination
- Physical welcome kit / Concierge pack
- Badge
- Elite alumni expert
- Welcome reception
- Lunch with execs
- All day summit
- Elite Expert lounge in the Community
- Video: Why should I join the Community? By Expert Elites / or Employees.
- Get fast replies. In your language. (Give stats)
- Case Prevention & Increasing revenue
- Employee answers forum training
- Assign some people to at least 50% on some boards
- Recognition (and rewards?)
- Automatically ping certain employees who are specialists in certain areas if keywords are met?
