Micron Premier Account Intelligence Worksheet
1. Account Information
Legal name: Micron Technology Inc.
Hoovers - http://subscriber.hoovers.com/H/company360/overview.html?companyId=14116000000000
Discovery https://go.discoverydb.com/eui/#/company/2960
LIN https://www.linkedin.com/sales/company/3690/people
SFDC https://na79.salesforce.com/0013000000QDFPm?srPos=0&srKp=001
Common name: Micron
Email domains: @micron.com, @imflash.com
2. US JMP License Agreement information
2017 TSR - $1,617,614
Contract, Site numbers, Number of Users, Products, Renewal Date, Site Location:
Contract 39884
604996 – 6030 JMP Pro DT, 12/1 Anniversary, Boise ID
604997 – Mac OS, 12/1 Anniversary, Boise ID
605172(IM Flash) – 525 JMP Pro DT, 12/1 Anniversary, Boise ID – rolls up under 604996
605175(MP Mask Technology Center) – 20 JMP Pro DT, 12/1 Anniversary, Boise ID – rolls up under 604996
Nonstandard Items:
Allowed Countries: Belgium, China, Germany, India, Italy, Japan, Malaysia, Singapore, South Korea, Taiwan, US
30% Uplift on International Only, No Transferability
IM Flash Access Rights – JV between Micron and Intel
MP Mask Technology Center – subsidiary of Micron
Renewal Terms Renegotiation ETA?: [Look up in Contract]
Micron has no terms that expire or renegotiation provisions
GIDB Contract Links:
2018 Micron Invoice: https://sasoffice365.sharepoint.com/:b:/r/sites/PremierAccounts/Shared%20Documents/Micron/2018%20Invoice%20Micron.pdf?csf=1&e=CMlPj7
Micron Contract:
https://sasoffice365.sharepoint.com/:b:/r/sites/PremierAccounts/Shared%20Documents/Micron/Micron%20Contract.pdf?csf=1&e=R87U1a
3. Budget Cycle Details
IT line item? Fab Managers make budget decisions and question all expenditures
Users pay? No
Internal Chargeback, if so, how much? TBD
When budget for next year’s renewal? A Pain Point - unpredictable
Who manages this process? Chris and Jessica
4. Contacts
User Champions, location, title:
Lee Laim(Boise, ID) – Semiconductor Yield Engineer (Face to Face? - Yes) F – https://na79.salesforce.com/003a000001f1aV6?srPos=0&srKp=003
Landon Jensen(SLC, IM Flash) – Data Scientist/Principal Engineer F -
https://na79.salesforce.com/0033000000g6RCK?srPos=0&srKp=003
Don Kent (SLC, IM Flash) – Engineer/Key Scripter – F
https://na79.salesforce.com/0033000000f34k0?srPos=1&srKp=003
License Administrator(SAS rep in GIDB), tenure as SAS rep:
Chris Langworthy(Boise, ID) F – 2016 - https://na79.salesforce.com/0031400002gX61m Key pains – cost containment first and foremost
Purchasing, tenure as invoice contact:
Jessica Cai (Shanghai, China) - 2018 - https://na79.salesforce.com/0031400002yyZzb?srPos=0&srKp=003
Training:
Sarah Gilyard(SLC, IM Flash) – Statistics Trainer/JMP Trainer – F - https://na79.salesforce.com/0031400002qacu7?srPos=0&srKp=003
Tsega Beshah(Manassas, VA) – Engineer Training – F - https://na79.salesforce.com/003a000001aym2N?srPos=0&srKp=003
Executive sponsors:
Neha Singh – Process Integration Manager(VA) - F https://na79.salesforce.com/0031O000037bowv?srPos=1&srKp=003
Swapnyl Shah – Process Integration Manager (VA) - F https://na79.salesforce.com/0031O000037bow7?srPos=0&srKp=003
Idaho? -
5. Software Deployment
Version of JMP currently used: 14 to Power Users, 13 still for general users
Last version downloaded from COMSAT- 14.0 on 5/8/18
Push/pull – how does it get deployed, repackage? Server install file, desktop, preferences, etc.
License update process – Chris coordinates the packaging of license deployment and pushes it out to the users; Same with new versions. Big challenge/wish regarding the preferences being reset and not an easy way to carry over preferences
6. Engagement measures
Number of users in salesforce (identified by email domains): 831 https://na79.salesforce.com/00O1O000009HGF1
Number of non-users in Salesforce (identified by email domains): 54 https://na79.salesforce.com/00O1O000009HN3R
Number of users in Community: Lithium Integration Report Identified: 39 https://na79.salesforce.com/a0m?fcf=00B1O00000AK0yK
Number of registrants at Mastering JMP Webcasts: 371 https://na79.salesforce.com/00O1O000009HGGE
Number of Registrants at JMP Days:
2017 Idaho – 234 https://na79.salesforce.com/701140000027fmk
2018 VA - 108 https://na79.salesforce.com/7011O000002Ouqe
2018 IM Flash UT: 159 https://na79.salesforce.com/7011O000002Srej?srPos=0&srKp=701
New User Welcome Kit Registrations: 73 https://na79.salesforce.com/00O1O000009HN4t
Newswire Subscribers: 6
Tech Support Tracks: link to query for company:
Customer 360 Tech Track is best https://c360.sas.com/support-tracks
SAS Training attendees: Data from Help Tina D/ Dan O?
New User Welcome Kit registrations (Salesforce) Help - talk to Tina D for report, and/or get raw data; pending resources
Newswire subscriptions (Salesforce) Help from Tina D
7. JMP Days
Most recent JMP days, May 2018, September 2017
Links to campaigns in Salesforce
https://na79.salesforce.com/7011O000002Ouqe
https://na79.salesforce.com/701140000027fmk
Agenda (see above links)
Pre-JMP Day Topic Interest survey results – Content from Jeff/Kathy
Post-JMP Day survey results – Content from Jeff/Kathy
8. Academic Targets for Recruiting
Boise State
9. Value of JMP
Departments/divisions using JMP - DRAM/RAM Engineers - Quality, Process Integration, Statisticians (Keep Adding)
How is it used – Yield Optimization, Defect Reduction, Wafer Mapping, DOE, (Keep Adding)
Discovery Paper Addin Results:
1. Yield Improvement in Hybrid-Memory-Cube DRAM
https://community.jmp.com/t5/Discovery-Summit-2017/Yield-Improvement-in-Hybrid-Memory-Cube-DRAM/ta-p/45720
2. Semiconductor Wafer Spatial Pattern Classification With JSL - https://community.jmp.com/t5/Discovery-Summit-2014/Semiconductor-Wafer-Spatial-Pattern-Classification-With-JSL/ta-p/21837
3. Map of the Fab: Performance Dashboards https://community.jmp.com/t5/Discovery-Summit-2014/Map-of-the-Fab-Performance-Dashboards/ta-p/21848
4. Solving Data Extraction and Analysis Problems Effectively and Efficiently Using Interactive JMP Interfaces and the RunProgram Command Poster https://community.jmp.com/t5/Discovery-Summit-2015/Solving-Data-Extraction-and-Analysis-Problems-Effectively-and/ta-p/23241
10. Analytic Tool Competitive Landscape(Threats/Opportunities)
Tableau – Buzz from JMP Day, everyone hears about it
Yield Cube – Internally developed - Seen as default for basic plotting until engineer proves they need JMP advanced capabilities; not willing to partner yet on how to work together
Excel -
11. Details on JMP related Training Programs
FTEs with dotted line to HR implement statistics/analytics training. JMP integrated with much of it, but not sole tool. Tsega(Micron) and Sarah(IMFT) are JMP enthusiasts and savvy users. May need some consultation with updating training for new versions.
Main tool for user communication is SharePoint and email
12. Our assessment (1 to 5 scale)
Training 4? Do they use any SAS Education paid offerings? LNA via Education offered but unlikely
Engagement – 5? What else can we be doing?
Executive awareness (of the value of JMP) 2 Unclear beyond front line managers
Growth potential - 4 Momentum strong, but we are approaching 18% of all employees and US is static or declining
13. Our strategy
For engagement – continue US support and increase dialogue with international locales(China, Taiwan, etc.)
For growth – Look for opportunity to standardize on JMP, add value to basic applications such as Excel and “Yield Cube” internally developed for basic stats, JMP Live?
IMFT fully sold to Micron, any impact?
